Standard Shipping: 5-10 business days
International Shipping: 7-21 business days
We make all efforts to process and ship most* orders within 24 business hours from the order date. This excludes weekends, holidays, and sales events. During weekends and holidays please allow up to 48 hours for processing.
For sales events: Orders placed during business hours, allow up to 48 hours for order processing. Orders placed during weekends and holidays allow up to an additional 72 hours for order processing.
*We attempt to keep all our offered items in stock at all times. However, if an item is backordered at the time of your order, we will contact you immediately. If we have comparable items, we will offer a substitution, or if you wish to, you may cancel your order. Otherwise, we will ship your backordered item (s) as soon as they arrive.
Confirmation & Tracking
You will receive confirmation that your order has shipped, and a tracking number will be provided once it becomes available.
Lost, Stolen, or Delayed Packages
Madam Plush Intimates™ is not responsible for lost, stolen, or delayed packages. In the event of a lost, stolen, or delayed package please contact the carrier provided with your tracking number.
If the shipping address provided is incorrect and the package is delivered back to our warehouse you are responsible for the additional shipping fee for the order to be shipped again*.
*Shipping and Handling Fees are non-refundable.
International Customers: Please be advised that we are not responsible for the import duties, taxes, fees, or any other charges associated with customs. Any fees outside of the cost of your order and shipping is the responsibility of the buyer. For more information please contact your local customs' office.
Please NOTE: Subject to change without notice